Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volumes, processing times may be delayed. Customers will be notified if there is a significant delay with their order.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping (Australia): 3–10 business days

• Express Shipping (Australia): 1–4 business days

• International Shipping: 7–21 business days

Delivery delays may occasionally occur due to courier issues, weather conditions, customs processing, or other circumstances beyond our control.

Shipping Locations

We currently ship across Australia and selected international destinations.

If your location is not available during checkout, please contact us before placing your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided are correct.

We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping fees may apply for returned parcels or redelivery requests.

Authority to Leave

By selecting Authority to Leave (ATL), customers agree that parcels may be left unattended at the delivery address. We are not responsible for lost or stolen parcels after delivery has been confirmed by the courier.

Damaged or Lost Parcels

If your parcel arrives damaged or is lost in transit, please contact us within 7 days of delivery or expected delivery date.

We may request photos of damaged items and packaging to assist with courier investigations.

International Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Delivery Issues

If you experience any delivery issues, please contact our customer support team with your order number and tracking information.

Contact Us

For any shipping-related enquiries, please contact: EMAIL:abidesigns26@gmail.com