Refund & Return Policy

At ABI DESIGNS, we comply with the Australian Consumer Law.

Change of Mind

We do not offer refunds, exchanges, or store credits for change-of-mind purchases, including incorrect selection, sizing, or simply no longer wanting the item.

Please choose carefully before placing your order.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, incorrect, or not as described, you may be entitled to a repair, replacement, or refund under the Australian Consumer Law.

To request assistance, please contact us within 7 days of receiving your order with:

• Your order number

• Description of the issue

• Clear photos of the item

Email: ID

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Personal care items

• Opened consumables

• Gift cards

• Clearance or final sale items

Shipping Costs

Shipping costs are non-refundable unless the item is faulty or incorrectly supplied.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.